Q. Do your hurricane shutters meet the Miami-Dade County Small and Large Missile Impact Tests?
A. Yes, our clear hurricane shutters are made of LEXAN XL-10 and are virtually indestructible. They meet and exceed all “Impact Tests” for the State of Florida, including the Miami-Dade County Impact Tests.

Q. What “wind speed” are your shutters good for?
A. The shutters will withstand a hurricane wind speed force in excess of 155mph.

Q. Do your shutters carry any warranty?
A. Yes, the shutters are quarantined by General Electric not to break or discolor for 10 years

Q. What is rough cost for your shutters?
A. Our shutters cost $6.13 per sq. ft. plus the cost of the hardware and tracking. Tracking method, for in-store pickup. Shipping is quoted per job.

Q. Is all of the necessary hardware included to install the panels?
A. Yes, we include all of the necessary hardware with the individual panels for both the Panel Mate method and Tracking method.

Q. What sizes do your shutters come in?
A. We carry the following sizes (inch width) 15", 27", 33", 39", 45" and 51". Shutters come in any length, but generally 96 inches is the maximum that we can ship. Longer lengths than 96 inches will require special packaging and handling, and as a consequence will cost more. We will advise customers accordingly.

Q. What if my window is wider than 51"?
A. The shutters are corrugated and can be easily overlapped to fit any opening size.

Q. Do overlapped panels provide sufficient protection?
A. Yes, the shutters have been tested in that scenario and perform equally, if not better than when the shutter is one piece.

Q. What if the shutters arrive and are too long?
A. The shutters can be cut using a Skil saw with a standard plywood blade containing approximately 90 teeth.

Q. What if the shutters are wider and taller than my window opening?
A. That is okay. In fact, shutters are cut on purpose to over lap the opening for installation purposes unless the shutters are to be installed on a window that is inset, then, the shutter must be cut to the exact size of the window or door opening. Remember the importance of measuring, and refer to our measuring section.

Q. What if I made a mistake in measuring the openings, can I return the shutters for replacement shutters?
A. Unfortunately, once you order shutters you “own them”. Hopefully, you will be able to cut some shutters to make some of them fit. We will try to work with you on other options, but can offer you no replacement or refund guarantees. That is why making accurate measurements of openings is so important.

Q. Can the shutters be used to protect sliding glass doors?
A. Yes. This may require the use of various build-out hardware. Please see our advanced options section

Q. Can the shutters also be used to protect French doors?
A. Yes, just as explained above in the question about sliding doors.

Q. How heavy are the shutters?
A. That will vary by the actual shutter size. However, in general most shutters weigh between 5 and 7 pounds, which is very light. Most people can easily install them.

Q. How long will it take to process and receive my shutters?
A. That is a tough question as it is affected by the supplies from the original
manufacturer. We will attempt to process and ship your order within 5-7 business working days, and will advise you if there will be any unusual delay. (Note: It may also take 2-3 days to be delivered.

Q. Do you sell any other types of shutters, i.e. aluminum, Colonial, Bahamas, etc.?
A. No. We only sell clear GE LEXAN XL-10 Shutters made by LOOKOUT Shutters

Q. Can you recommend anyone to install our shutters if we need help?
A. Yes, we may be able to help depending on your location. Call us.

Q. Do you have anyone who we can contact for technical advice on installations?
A. Yes. We have a technical adviser on staff. Use our request information form on our contact page or call us, and ask for Lee.